Managed SOC and Detection Services
The average intrusion is not discovered on the day it happens. Attackers get in, look around, escalate their access and locate what matters to you, often over a period of weeks. Ransomware is deployed at the end of that process, not the beginning.
Every one of those steps generates evidence. A new administrative account. An unusual login location. Backup deletion. Large volumes of data leaving the network at three in the morning. The evidence is almost always sitting in logs somewhere. The problem is that nobody is reading them.
That is the gap a managed security operations centre fills. We collect the telemetry, build detections that fire on activity worth investigating, review what fires, and contact you when something is real.
What managed detection actually means
The market uses the terms loosely, so here is what we mean.
Collection. We ingest logs from your endpoints, servers, firewalls, cloud platforms, identity provider and SaaS applications into a central platform. Sources are onboarded in priority order, starting with identity and endpoint because that is where most attacks become visible first.
Detection engineering. Default rules that ship with any platform are written for a generic organisation, which is to say nobody. We write and tune detections for your environment, mapped to the MITRE ATT&CK framework so coverage can be measured rather than assumed. Every alert that fires is an alert we decided should exist.
Triage. Alerts are investigated by a person before they reach you. This is the difference between a monitoring service and a notification service. If you are being sent raw alerts to work out for yourself, you have bought a tool with an invoice attached.
Response. When something requires action, we contain it or guide your team through containment, depending on the level of access agreed in advance. Isolating a host at two in the morning is only possible if the authority to do so was granted before the incident, which is one of the things we agree during onboarding.
Reporting. Monthly reporting on what was detected, what was investigated, what was closed and how coverage improved. Written so a board can read it without translation.
Individual services
SIEM deployment and management
A significant number of organisations already own a SIEM. Far fewer have one that works.
The common pattern is a platform bought during a compliance push, configured with default rules, fed by whatever log sources were easiest to connect, and then left alone. It generates alerts nobody reviews, costs money every month, and would contribute very little during an actual incident.
We deploy, tune and run SIEM platforms properly. Log source onboarding with parsing that works, retention configured to meet both compliance requirements and investigative need, detection content built for your environment, and dashboards that answer the questions your team actually asks.
If you already have a platform, we can take over management of it rather than replacing it. Migration is disruptive and often unnecessary.
Incident response
Retainer. Agreed terms, guaranteed response time and a team that already understands your environment before anything goes wrong. The alternative is negotiating a contract with a firm you have never spoken to while your systems are encrypted, which is an expensive way to buy help.
A retainer includes onboarding so we hold your architecture documentation, contacts and escalation paths in advance. Unused hours can generally be applied to proactive work such as tabletop exercises or readiness review, so the budget is not wasted in a quiet year.
Emergency response. Available without a retainer when something is already happening. Containment, forensic investigation, root cause analysis, evidence preservation, recovery support and the reporting required for regulators, insurers and customers.
If you are dealing with an active incident right now, contact us on the incident response line rather than the general enquiry form.
Vulnerability management
Scanning is easy. Deciding what to do about the results is where organisations stall, usually somewhere around the four thousandth finding.
We run regular authenticated scanning across your infrastructure and applications, then filter and prioritise based on exploitability, exposure and business context rather than raw severity score. A critical vulnerability on an isolated internal system with no route to it matters less than a medium severity flaw on your public login page. Tools cannot make that judgement.
You get a working remediation queue rather than a spreadsheet, tracking that shows whether risk is actually declining over time, and verification that fixes worked.
Threat intelligence and dark web monitoring
We monitor for your domains, executive email addresses and brand appearing in credential dumps, criminal marketplaces and paste sites. Leaked employee credentials are one of the most common initial access routes, and they are frequently available for months before anyone notices.
Domain monitoring covers lookalike registrations used for phishing and fraud, with takedown support where a domain is being actively used against you.
Email security and DMARC
If your domain has no DMARC policy set to reject, anyone on the internet can currently send email that appears to come from your organisation. This is used against your customers, your suppliers and your own staff, and it is verifiable from outside in under a minute.
We implement SPF, DKIM and DMARC correctly, which means moving to enforcement gradually while monitoring reports so legitimate mail does not break. Ongoing monitoring catches new sending sources and configuration drift.
Who this is for
Organisations with no dedicated security staff, where IT is already fully occupied keeping systems running. Growing companies whose customers or insurers have started asking about monitoring. Businesses under compliance obligations that require logging, monitoring and documented incident response, including SOC 2, ISO 27001, PCI DSS and DORA. Companies that have already had an incident and do not intend to have a second one.
Frequently asked questions
Do you replace our IT team?
No. We handle security monitoring and detection. Your IT team continues to run the environment. Most engagements work best when internal IT stays closely involved, since they know the systems and we know the threats.
What does onboarding involve?
Typically two to four weeks. Log source connection, detection tuning against your environment, agreement on escalation paths and response authority, and a baselining period so we understand what normal looks like for you before we start calling things abnormal.
Is monitoring genuinely round the clock?
Yes. Attacks are timed for evenings, weekends and public holidays precisely because that is when nobody is watching.
What platform do you use?
We work with several, and the right choice depends on your existing estate, data volume and budget. Where you already own a platform we will usually recommend keeping it rather than adding a migration to the project.
How do you avoid overwhelming us with alerts?
Alerts are triaged before they reach you. You are contacted when something needs a decision or an action from your side. If you find yourself receiving alerts you do not act on, the tuning is wrong and we fix it.
Can you help if we have an incident but no retainer?
Yes, emergency engagements are available. Response times are inevitably better for retainer clients because the onboarding work is already done.
Find out what your logs are already telling you
Book a call and we will review your current logging and monitoring coverage, then show you where the visibility gaps are.